Field Tech Support w/Active TS/SCI Clearance

Job opening ID

Posting title
Field Tech Support w/Active TS/SCI Clearance

Roles and responsibilities
Must be a US Citizen w/Active TS/SCI
Long term position
W2 with full benefits
Must be able to pass background check, DMV check, and drug screen

Job Description:
Resolves a broad range of technical issues in support of customer computer hardware, software, and network.  Diagnoses, identifies, isolates and analyzes problems utilizing historical data base records.  Installs and configures software. Alerts management to recurring incidents and patterns of problems.  Set up and tests a variety of systems and hardware components/peripherals prior to field deployment and provides computer repair and test capability for all company departments.  Analyzes failed systems according to established standard operating procedures.  Performs repairs and tests of systems that can be repaired in-house.  Performs preventive and on-demand maintenance on a variety of systems.  Be responsible for ensuring customers’ computer issues are resolved.  May escalate issues to other service groups.  Maintains and updates records and tracking databases.  Participates as a member on project teams performing a variety of computer related activities including idea sharing and problem resolution.  Provides support outside of regular duties as needed.  May be required to drive Lockheed Martin owned vans carrying equipment on-site at JPL.  The ability to lift 50+ lbs. is a must if work is to be performed in the field.

Required Skills:
•Must hold active TS/SCI clearance
•BS Degree from a 4-year college/university
•Up to 3 years of experience supporting 3 of the following technologies:
oSystem Hardening
oMS Exchange Administration experience 
oWindows OS
oMac OS X.x
oRedHat Linux
oNetworking Systems
oMobile Technologies 
•5+ years of Windows System Administration (Active Directory) experience
Technical Certifications (one or more of the following):
•MCP or other Microsoft Specialist Certification (N and/or N-1 version), within 6 months of hire
•Apple Certified Support Professional (ACSP) (N and/or N-1 version), within 6 months of hire
•A+ Certification
•Valid California Driver’s License – This position may require driving on JPL site
•Ability to comfortably lift and carry up to 50+lbs
•Legally allowed to work in the US as verified by e-Verify
•Strong dedication to customer service and excellent verbal/written communications skills and interpersonal skills

Desired Skills:
•Experience using trouble ticket systems (BMC Remedy, etc.)
•For Field Support Services Roles: A+ Certification and/or Apple Hardware Certification
•Linux  experience


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