Service Desk Support (MAC and PC)

Job opening ID

Posting title
Service Desk Support (MAC and PC)

Roles and responsibilities
Must be a US Citizen
TEMP position (ASAP through December)
Must be able to pass background, drug and DMV checks
Pay range: $18-20/hr

***Strong PC and MAC customer support experience highly desired. 

Job Description:
Ability to work under the requirement to meet defined service level agreements for customer satisfaction, issue resolution, and ongoing knowledge development.
•Works with general supervision with instructions given for routine work and detailed instructions for new lines of work or special assignments.
•Resolves a broad range of technical issues in support of customer computer hardware, software, and network.
•Diagnoses, identifies, isolates and analyzes problems utilizing historical data base records. Installs and configures software.
• Alerts management to recurring incidents and patterns of problems. Analyzes failed systems according to established standard operating procedures.
•Performs preventive and on-demand maintenance on a variety of systems.
•Be responsible for ensuring customers’ computer issues are resolved. May escalate issues to other service groups.
•Maintains and updates records and tracking databases.
•Participates as a member on project teams performing a variety of computer related activities. Participates in idea sharing and problem resolution.
•Provides support outside of regular duties as needed.

Required Skills:
•Associates Degree
•Up to 3-5 years experience supporting 3 of the following technologies:
oWindows OS
oMac OS
oNetworking Systems
oMobile Technologies (Blackberry, iPhone, Android, Cell Phones, PDA’s)
Technical Certifications (one or more of the following)
•MCP or other Microsoft Specialist Certification 
•Apple Certification      
•Valid California Driver’s License
•Legally allowed to work in the US as verified by e-Verify.
•US Citizen – Existing staff with valid JPL badges exempt.
•Strong dedication to customer service and excellent verbal/written communications skills, superior telephone skills, and interpersonal skills.

Desired Skills:
o   Linux experience

Number of positions