Helpdesk Tier 2 Support W/ Active Secret Clearance

Job opening ID

Posting title
Helpdesk Tier 2 Support W/ Active Secret Clearance

Roles and responsibilities
Must be a US Citizen with an active Top Secret Clearance
DOJ/DEA/Leidos – Fairfax, VA
W2 with full benefits
1 year contract

Job Description:
•The Tier 2 Technician must have the ability to work in an environment where problem solving and organization is required, have good verbal and written communication skills to coordinate with co-workers within software team. Daily tasks will include: resolving help desk tickets, monitoring systems, software testing, and coordination with software developers. A diverse set of skills will be required to resolve a complex and wide ranging set of problems.
•Provides technical support and troubleshoots solutions for a wide range of software applications. 
•Utilizes problem solving skills to resolve help desk tickets and make recommendations to software developers.
•Monitors system and software status.

Required Skills:
•Typically requires BS and 4 – 8 years of prior relevant experience or Masters with 2 – 6 years of prior relevant experience.
•Fluent in use of Microsoft Word, Microsoft Excel, and Microsoft Power Point. Experience writing and editing training products and documents. Develops and creates documentation and support materials.  Ability to work through escalated work from Tier 1 support. 
•Previous work the Department of Justice (DOJ) desired.

Number of positions