Voice Communications Analyst w/Active TS/SCI (Voice/Audio/Video)

Job opening ID

Posting title
Voice Communications Analyst w/Active TS/SCI (Voice/Audio/Video)

Roles and responsibilities
Must be a US Citizen with an Active TS/SCI Clearance
W2 with full benefits
Long term contract position
Must be able to pass background check and drug screen

Job Description:
Supporting the SENS3 managment team, the candidate will monitor voice and video operations for SENS3 Operational Networks at the VVOC on a 24 x 7 x 365 basis, with staggered shifts and at least two personnel during every shift, to identify and collaborate to resolve actual or possible voice/video problems.  The candidate will provide voice and video operation and maintenance support, including:

-Test and maintain interconnectivity gateways with OGA voice/video infrastructure;
-Provide remedial user training as requested/required;
-Maintain inventories and other configuration management documentation;
-Perform periodic COMSEC maintenance activities;
-Provide onsite support for CMS and JWICs infrastructure;
-Maintain system phonebooks/directories and exchange;
-Provide audiovisual support for DHS NCR hosting facilities;
-Perform periodic inspection and testing of conference rooms;
-Secure Mobile Services

Required Skills:
-2+ years of experience working A/V equipment, secure video teleconferencing (VTC), Voice Over IP (VOIP), and/or network and infrastructure equipment.
-Experience providing operational support for all voice/video and network environments;
-Experience conducting problem determination, escalation, and providing problem resolution;
-Must be familiar with network administration and ITSM tools and equipment for (i.e. BMC Remedy, ServiceNow, HP Openview products and have a thorough understanding of networks and networking equipment).

Desired Skills:
-DHS Experience
-HP Networking Certification
-Microsoft Certification
-Certified Technology Specialist (CTS)

Number of positions

Stennis Space Center