Service Desk Technician w/Active TS/SCI

Job opening ID

Posting title
Service Desk Technician w/Active TS/SCI

Roles and responsibilities
Must be a US Citizen with an Active TS/SCI Clearance
W2 with full benefits
Long term contract position
Must be able to pass background check and drug screen

Job Description:
Supporting the SENS3 management team, the candidates will field user communication, create and document tickets, troubleshoot, and escalate incidents, to include the following:

- Initial Support and Analysis for problem identification;
- Analysis and assignment of trouble tickets;
- Monitoring, tracking, and communicating resolution and recovery of incidents;
-  Providing status updates and progress towards resolution of assigned incidents and communicating with relevant parties on incident progress.

Required Skills:
- 5+ years’ experience providing Call Center and Tier support at Service Desk to technical and non-technical customers;
- Experience performing in an operation center environment using collaboration and ITSM tools such as BMC Remedy, ServiceNow, known error databases, and knowledgebase.

Desired Skills:
DHS Experience
ITIL Certification
HDI Help Desk Manager Cert
Microsoft Certification
Security+ Certification

Number of positions

Stennis Space Center