Help Desk Analyst w/Active TS/SCI

Job opening ID

1838

Posting title

Help Desk Analyst w/Active TS/SCI

Roles and responsibilities

Must be a US Citizen with an Active TS/SCI Clearance
W2 with full benefits
Long term contract position
Must be able to pass background check and drug screen

Job Description:
Supporting the SENS3 management team, the candidates will field user communication, create and document tickets, troubleshoot, and escalate incidents, to include the following:

-Initial Support and Analysis for problem identification
-Analysis and assignment of trouble tickets
-Monitoring, tracking, and communicating resolution and recovery of incidents
-Providing status updates and progress towards resolution of assigned incidents and communicating with relevant parties on incident progress.

Required Skills:
-2+ years’ experience providing Call Center and Tier support at Service Desk to technical and non-technical customers;
-Experience performing in an operation center environment using collaboration and ITSM tools such as BMC Remedy, ServiceNow, known error databases, and knowledgebase.

Desired Skills:
-DHS Experience
-ITIL Certification
-HDI Help Desk Manager Cert
-Microsoft Certification
-Security+ Certification

Number of positions

1

Location

Stennis Space Center

State

Mississippi