IT Help Desk Technician (Entry Level)

Job opening ID

Posting title
IT Help Desk Technician (Entry Level)

Roles and responsibilities

W2 Contract position
12 month duration

Job Description:
We are seeking a Help Desk technician to provide responsive and accurate technical assistance in person, via phone, or utilizing electronic methods at Raytheon in Pasadena as well as at the customer site at the Jet Propulsion Laboratory. You will be responsible for ensuring maximum user uptime and providing a high level of customer service. Resolve client desktop related problems using a wide range of support tools and solutions. Work both independently and in collaboration with other members of the IT team.
•Identify, troubleshoot, resolve, and document end-user system issues & requests
•Take ownership of the helpdesk ticketing system by responding to, managing, and prioritizing end-user support request tickets, calls, and emails
•Ensure all requests are resolved in a timely manner and with high quality results
•On-site and remote technical 1st and 2nd level support for Windows 7, Mac OSX, Windows XP, iPhone, and Cisco VoIP
•Configure, deploy, and relocate corporate desktops and laptops
•Perform systems back up and image creation
•Ability to prioritize outstanding issues and manage user expectation
•Identify, report, and respond to potential virus infections and other security threats
•Manage and track all hardware including but not limited to: desktops, laptops, phones, printers, & servers
•User Account Administration – Microsoft Active Directory
•Create, modify, and purge user accounts as needed for new hires and exits
•Software Support on PC & MAC clients - including but not limited to:
•MS Office Suite of applications
•Email & VPN Clients

Required Skills:
•Must be a US Citizen or Green Card Holder
•Offer contingent on ability to successfully pass a background check and drug screen
•B.S./B.A. with at least 2 years’ experience that demonstrate technical, communication and development skills or additional experience in lieu of degree.
•Minimum 2 year of previous Helpdesk / IT Customer Support experience
•Computer hardware/software troubleshooting and support skills
•Microsoft Operating Systems support knowledge (Windows 7, Windows 8)
•Apple Macintosh Operating Systems support Knowledge (OSX 10.10)
•Microsoft Office Suite use and support skills (Suite 2010, Suite 2013)
•Excellent verbal and written communication skills, including proper phone/email etiquette
•Ability to work independently, as well as an effective member of a team

Desired Skills:
•Experience with Linux
•A+ / Network + / Microsoft Certifications
•Background in business networking, systems administration, and VPN functionality
•Ability to work with clients remotely with or without remote assistance software

Number of positions