Operations/Customer/Help Desk Support

Job opening ID

Posting title
Operations/Customer/Help Desk Support

Roles and responsibilities
Must be US Citizen and Registered for Selective Service
Estimated duration is ongoing. 
W2 with full benefits
Must be able to pass background check and drug screen

Job Description:
-Must be US Citizen and Registered for Selective Service
-Must be able to pass background check and drug screen
-Provides 24/7/365 shift work (12 hr. shifts for 4 days on and 3 days off) support to end users on a variety of issues supporting several NOAA satellite ground systems.
-Identifies, researches, and resolves technical problems.
-Responds to telephone calls, email and personnel requests for technical support using PATRON ticketing system.
-Documents, tracks and monitors PATRON help desk tickets to ensure timely resolution.
-Performs a variety of computer related tasks
-Works under general supervision; typically reports to a project leader or manager
-A certain degree of creativity and latitude is required
-May lead or direct others

Required Skills:
-US Citizenship Required - No Green Cards or Visa's for this position.
-Must have Associates Degree and 4+ years of experience OR 12+ years of experience in lieu of a degree
-This is a rotating shift work position: Three 12-hour Days, time off, followed by Four 12-hour nights) and requirements may arise where the selectee for this position may be required to come in to work early, stay late, or work on scheduled days off.
-May be required to periodically work at other NOAA facilities
-Familiar with a variety of the IT concepts, practices, and procedures
-Relies on experience and judgment to plan and accomplish goals.
-120-day training results in certification

Desired Skills:
-Past experience working shift work, or non-routine work schedules
-Past experience in customer service, help desk support, and operation of computers and associated software tools

Number of positions