Desktop Support Engineer (Tier1/2) w/Active TS/SCI Clearance

Job opening ID
3016

Posting title
Desktop Support Engineer (Tier1/2) w/Active TS/SCI Clearance

Roles and responsibilities
US Citizen with Active TS/SCI Clearance.
Estimated duration Ongoing.
W2 with full benefits
Customer and contract specific training will be required and provided.
Pay range $32-42/hr.
Labor Category: Applications Systems Analyst (Entry Level/Journeyman)

Job Description:
Seeking a broadly experienced Candidate to provide Tier 1 and 2 support for multiple domains with users locally and remotely. Excellent communications and ability to support VIP and VVIP customers.  Working with Active Directory and Exchange to create/modify/terminate accounts. Troubleshooting workstation, printers, and other peripheral. Candidate will image, install, and configure workstation. Troubleshoot Windows 10 and above, Microsoft Office suite. Learning new technology and provide support to the user community. Issue/maintain Public Key Infrastructure (PKI) tokens. Work with automated Help Desk tools such as Microsoft System Center, Remedy, and soon ServiceNow. Troubleshoot Citrix desktop visualization environment and thin client.

The candidate will be expected to:
• Communicate and interface with customer and Leidos Site Lead on issues and daily tasking.
• Candidate will provide Tier 1 and 2 support for multiple domains with users locally and remotely.
• Working with Active Directory and Exchange to create/modify/terminate accounts.
• Troubleshooting workstation, printers, and other peripheral.
• Candidate will image, install, and configure workstation.
• Troubleshoot Windows 7 and above, Microsoft Office suite.
• Learning new technology and provide support to the user community.
• Issue/maintain Public Key Infrastructure (PKI) tokens.
• Work with automated Help Desk tools such as Microsoft System Center, Remedy, and ServiceNow.
• Troubleshoot Citrix desktop visualization environment and thin client.

Required Skills:
• The candidate must be a citizen of the United States of America
• US Citizen with Active TS/SCI Clearance.
• Offer contingent on ability to successfully pass a background check and drug screen.
• Requires BS and 4-8 years of prior relevant experience or Masters with 2-6 years of prior relevant experience.
• Must possess the ability to work in a professional environment, and have good problem solving and organizational skills.
• Good verbal and written communication skills are also required.

Desired Skills:
• DHS Experience.
• Windows Experience.
• Citrix Experience.
• Strong communication skills (both verbal and written).
• Comfortable discussing technical information with users and other support personnel.
• Ability to quickly learn new systems and IT concepts.
• Strong problem solving and decision making skills.
• Ability to work autonomously as well as an integral member of a team.


Number of positions
1

Location
Washington

State
District of Columbia