IT Specialist w/Active TS/SCI Clearance

Job opening ID

Posting title
IT Specialist w/Active TS/SCI Clearance

Roles and responsibilities
US Citizenship and an active TS/SCI & Polygraph Eligible is required to be considered for this position
Estimated duration of 18 months with the potential for extension or conversion.
W2 with full benefits
Customer and contract specific training will be required and provided.
Labor Category: Systems Administrator IV

Job Description:
As a team member of IT Special Program you will provide various activities to support critical projects at JPL. You will be required to provide the following:
• Architect systems to ensure overall current and future goals of the overall organization are supported
• Assist and/or maintain communication systems (e.g., SharePoint, JIRA, skype, confluence, slack, e-mail)
• Conduct research to find ways in which to improve operations
• Administer various systems (e.g., closed networks, cloud-based networks, Linux, Windows, VMWare)
• Provide user administration and guidance on supported applications
• Escalate user rights issues and employee setup issues to specialized support
• Document all calls in ticketing systems
• Support customer inbound requests through phone, in-person, field out-calls, self-service and other channels
• Provide accurate and creative solutions to customer problems to ensure quick restoration of customer productivity
• Discern when issues cannot be resolved within a certain timeframe and escalate the incidents to appropriate section personnel
• Acquire and maintain current knowledge of relevant environments (software and hardware)
• Interact with various experience levels of users, engineers, program managers and customers to discern requirements

Required Skills:
• The candidate must be a citizen of the United States of America
• Candidate must have a minimum of a Top Secret/SCI clearance
• A United States Government administered polygraph examination will be given to the selected candidate; he/she must pass it to maintain employment in this position
• Offer contingent on ability to successfully pass a background check and drug screen
• Bachelor’s Degree and 5+ years of IT management experience
• Current 8140 Cyber Workforce Management Cert. (examples: A+, Security+, CASP, Cloud+, CISSP)
• Knowledge of architecture frameworks (ITIL, ToGAF, DoDAF)
• Experience with JIRA, Confluence, Cloud, Linux, SharePoint, HTML, & JAVA
• Availability to work non-standard hours; early/after hours; nights, weekends as needed
• Available to work both off-site and on-site, in a team environment of internal and external coworkers
• Ability to obtain 8140 IAT Level II/III, IAM Level I/II/III certification within 90 days of start
• In-scope Top Secret clearance w/ability to be SCI briefed at start
• Must be willing to submit to a counter-intelligence (CI) polygraph

Desired Skills:
• Current CI polygraph highly desired

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